Details of our booking procedures are listed below.
Booking Information/Terms and Conditions for all Properties
Deposit - Our deposit is 40% of the total cost of your holiday. A booking form will be sent out to you and the deposit is due within 7 days of receiving the form. If this does not arrive we reserve the right to cancel your booking. Payment can be made by cheque, paypal or through the Holiday Lettings, HomeAway or Airbbnb website (We use these websites to advertise and they offer more ways to pay). You can pay by paypal on our website. If your booking is within 6 weeks of the start of your holiday then the full balance is due when you book.
Balance Payment – the balance of your holiday cost plus a £100.00 good housekeeping deposit (which is returned within 10 days after the end of your holiday) is due 6 weeks before you arrive. We will let you know the date this is due when we have your deposit. If this is not paid then we reserve the right to try to rebook the property. We will try to contact you before doing so.
Cancellation – If you do have to cancel your holiday before you arrive then we will try and re-book the holiday. We will refund your money paid less a handling charge of £40.00 per week. If we have to re-let at a reduced rate then only a partial refund will be made. If we are unable to re-book, then your money will not be refunded, so please let us know as soon as you can. The same applies if you have to unexpectedly go home during your trip.
Making a reservation with us implies that you agree with our terms and conditions.
Insurance – You never know when something unexpected can happen, so we would recommend that you take out cancellation insurance as our bookings are non-refundable. We are happy to provide a confirmation letter to your insurer should you need to cancel.
Good Housekeeping Deposit – will be added to your balance payment. This will be refunded within 10 days of the end of your holiday, less any extra charges incurred, such as breakages or extra cleaning. Please leave the property in a reasonably clean and tidy condition.
Breakages, damage or losses – please let me know if you have broken, damaged or lost something. We do not normally charge for accidents, but we would rather know an item is missing before the next let comes in, to allow us time to replace it. We do require reimbursement, however, for soaked or damaged mattresses. Guests undertake to take responsibility for minimising fire risk.
Smoking – Smoking is not permitted in any of our properties at any time. Failure to observe this will result in loss of “good housekeeping deposit” and billing for any extra charges incurred for extra cleaning.
Arrival/Departure Times – arrival is after 4.00pm. This gives us time to get our lets cleaned and ready for you. We am quite happy for you to leave your luggage and come back later, just let us know. Departure is by 10.00am to allow us time to clean for our next holiday makers.
Pets – We have 6 properties not all of them take pets, Loch Etive View, Glen View, Loch View and Brolas allow pets. We do not accept pets in Ben View and Mountain View. We operate a working croft with livestock, well behaved, house trained pets are always welcomed. There are no additional charges for this. Please ensure that your pets are under control at all times and are not left alone in the property at any time. Pets are not allowed in the bedrooms or on the furniture. Ensure that all pet hairs are removed from carpets and furniture on departure.
What’s Included in your Property – Your prices include, bed linen (two week stays - a change of bed linen is supplied for you to change your beds), washing up liquid, dishcloths, oven glove and cleaning materials (just in case you feel the urge!). Towels can be supplied at £6.00 per head for this you get dish, kitchen, bath and hand towels and facecloths. Baby chair, travel cot and stair gate (Loch Etive View) are available, please request these at time of booking. Wifi in all properties except Glen View.
Short Stays – We do sometimes take bookings for short stays, please give us a phone to discuss. We do not take bookings for less than 3 days.
Heating, Water Heating and Electricity –
Welcome Pack – There is a butcher, grocer, hotel, hairdresser, tea room and post office in the village. Our grocer Grahams, he will also deliver, is open well beyond normal opening hours, but if you want us to get some groceries in, please let us know.
Booking more than one property – We do take bookings from groups. We would ask though that there is a lead name and address for each property. Billing will be separate to the lead name of each property.
Maximum Occupation – For liability reasons the maximum number of guests in each property is as advertised (the only exception to this is a child under 18 months sleeping in a cot). Remember that a child no matter what age is a person and is treated as a guest in our property. Please do not turn up with extra guests and put us in a position of being inhospitable or ungracious, contact us before you arrive to discuss your booking. If this number is exceeded then we reserve the right to ask the whole group to leave, without refund. We will, however, make exceptions for babies, but this must be discussed with us before arrival.
Access to Property/Maintenance – guests undertake to allow the owners access to the property at all reasonable times. The owners will undertake garden maintenance during your stay at reasonable times.
Security personal and property – guests to ensure that the property is left secure when sleeping or absent. All vehicles are left at the guest’s risk. Personal property is the responsibility of the guests occupying the properties. Guests agree to absolve the property owner of any responsibility for any accident or mishap to persons or property whilst on the premises or whilst engaged in any activity therein, or from any illness or injury arising from any cause whatsoever.
Holiday Let General Conditions – guests undertake to use the holiday property solely for its purpose as holiday accommodation to which Section 12(2) and paragraph 8 of Schedule 4 of the Housing (Scotland) Act 1988 apply. The booking agreement confers a right to the guests to occupy the accommodation for the agreed period only. Guests agree not to sub-let or re-assign the property to any other person or persons without consulting the owner and seeking their permission. The Owner reserves the right to refuse to let the property to any person deemed unsuitable to take charge.
Noise or nuisance – Please respect your neighbours by keeping the noise down. Causing any disturbance or nuisance to your neighbours may result in the owner asking you to leave.
Termination of Holiday before arrival – Should the property, after booking, become unavailable through any cause, the owner’s liability is limited to the repayment of rent already paid. We reserve the right to refuse or revoke any bookings which in my opinion may be unsuitable without giving a reason. No correspondence will be entered into, deposit will be refunded.